It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing
info@ideetron.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/.
From 15 February 2016, it will also be possible for EU consumers to register complaints via the European Commission's ODR platform. This ODR platform can be found on
http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.