It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via
From 15 February 2016, it will also be possible for EU consumers to register complaints via the European Commission's ODR platform. This ODR platform can be found on If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
This website uses cookies to measure the visit, we do not store any personal data.
Accept selected cookies